Canon Singapore -
Singapore

Support and downloads

Product notices

Canon Singapore - Support & Downloads
Do check this page regularly for important information about your Canon product.

Firmware updates

Download the latest firmware for digital cameras, camcorders and facsimiles.

NOTE:

As of 23 March 2011, all new firmware updates for digital cameras and digital camcorders will be available at the Online Support page.

Please select on the relevant product category, product series, model and choose 'Drivers & Softwares' under Document type for the latest firmware.

Drivers archive

Find drivers & software for current and old models of digital cameras, printers, scanners, facsimile and network video solutions.

Safety information (MSDS)

The Material Safety Data Sheet (MSDS) shows chemical ingredients found in Canon products and how to handle them safely.

Feedback on Canon service

Let us have your feedback on our service.

Online Support

Canon Singapore - Support & Downloads

Need help? Select your product to find downloads, manuals, answers to frequently asked questions and product specifications.

Find support and downloads for your product

Product category

Key Services (Business multi-function devices & business solutions)

What if your company
1. Change name
  Inform the Customer Care Department to facilitate changes on the agreements that Canon Singapore Pte Ltd had earlier signed with you.
   
2. Relocate
  We recommend that you do not shift your Canon device as it could damage the internal components. Contact our professional movers directly for a quote.
 
Nippon Express: 6210 6023 / 6078
Tong Trading & Forwarding: 6271 0459
9.30am to 5.30pm, Monday to Friday
   
3. Needs to rent a copier
  Contact Customer Care Department if you need to borrow a device for a minimum of a week. Rental, usage & transport charges apply.
   
4. Requires additional training on equipment
  To optimize the extensive features of your new Canon device, there is a free training for every new purchase. Call us if you need subsequent training. Training costs $200 per session.
   
5. Change network and system configuration
  Call our Service Hotline to reinstall printers drivers, re-configure copier settings(eg. scan to folder or email) or resolve printing issues arising from network problem. If you require such services on-site, do note that charges apply.
   
  Note : Canon engineers do not have access to your network and requires permission for access if system configuration is required.
Canon Singapore - Support & Downloads

eMaintenance

eMaintenance gives you remote control over your Canon device. It cuts down your administrative burdens, reduces machine downtime and save the environment.

There are 2 types of eMaintenance services:
1. Free services:
 
  • eMeter Reading: Canon knows the number of copies you have made and will send you the invoices promptly.
    		•
  • eToner Management: Canon manages your toner inventory without you keeping stock.
    		•
       
    2. Chargeable services: eProactive
     
  • Remote monitoring: Canon device will send error code for Canon engineers to take corrective actions.
    		•
  • Remote diagnosis: Canon device will examine components quality and take corrective actions.
    		•
    * Includes eMeter Reading & eToner Management
    Canon Singapore - Support & Downloads

    MyCanon Portal

    Have greater control over the fleet of Canon devices in your office. This personalised portal helps you do the following :

     
  • Log in for service
    •  
  • Order toner
    		•
     
  • Read your meter so you can submit the copy usages online
    		•
     
  • Self support on commonly asked questions
    •  
  • Give you an overview of the fleet of devices
    		•
     
  • Let you view what you have paid Canon in the last 6 months
    		•

    Enable you to personalize the portal with your own company logo.

    Repairs

    Your product is not working? Take the following steps...

    1
    Self help
    Select your product in the form on the centre column to find online manuals, FAQs and software downloads.
    2
    Call or email us
    Call us at 6799 8686 or send an email.
    3
    Arrange for repair
    Before sending product for service, do the following:
    1) Check warranty status
    2) Check service charges
    3) Find direction to Customer Service Centre or ask for pick up service
    You can also request for on-site service (for selected products only).

    Order supplies
    (Multifunction devices only)

    1
    Check range of supplies
    Canon stringent quality standards ensure the right media works in synergy with your Canon device.

    Check out the wide range of papers and get useful advice on how to choose and store papers.
    2
    Order online
    Order supplies online for corporate customers only.

    Order supplies
    (Single function and AIOs)

    1
    Check range & prices
    Check out our range of supplies.
    2
    Where to buy
    Locate our authorized dealers for supplies.
    Copyright © 2010 Canon Singapore Pte Ltd. All Rights Reserved