Support and downloads

Product notices

Canon Singapore - Support & Downloads
We recommend that you check the notices page regularly for important information about your Canon product.
Product notices>

Firmware updates

Download the latest firmware for digital cameras, camcorders and fax machines.
Firmware updates>

Drivers archive

We have an archive of drivers and other software for older digital cameras, printers, all-in-ones, scanners, fax machines and network video solutions. You can find drivers for current products by selecting your product in the form on the right.
Drivers archive>

Safety information (MSDS)

The Material Safety Data Sheet (MSDS) is a reference document of chemical ingredients found in printers, copiers and ink cartridges.
Safety information>

Feedback on Canon Service

Let us have your feedback on our service.
Give feedback now>

Feedback On This Website

Share with us your opinion of this website.
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Online Support

Canon Singapore - Support & Downloads

Need help? Select your product to find downloads, manuals, answers to frequently asked questions and product specifications.

Find support and downloads for your product

Canon Singapore - Support & Downloads

MyCanon Portal

A secure portal for business customers, MyCanon Portal allows you to manage your contract, submit meter readings and more.
Find out more>
Member login>
Canon Singapore - Support & Downloads

Do you have a question?

Contact us if you have a question.
Contact Canon>
Canon Singapore - Support & Downloads

Multi-function devices: user training

Canon offers detailed training when you purchase a business multi-function device.
Contact Canon to find out more>
Canon Singapore - Support & Downloads

eMaintenance

eMaintenance is a service that allows you to take control of your Canon devices while simultaneously reducing administration burdens and increasing your machine up-time, as well as saving the environment.

  • Benefits for your IT Manager
    1. Save time and resources
    2. Canon automatically monitors your device and toner stock
    3. Automatic, accurate and detailed counter reporting
    4. Improved device service levels through higher device availability & skilled resources

  • Benefits for your device user
    1. Save time and resources
    2. Increase your productivity through device uptime
    3. Reduce your frustration with device performance

  • Benefits for your company owner
    1. Save money and resources
    2. Helps you to reduce device TCO, and maximize your ROI
    3. Reduce administration burdens, freeing your staff's time to concentrate on their own work
Learn more>
Canon Singapore - Support & Downloads

Network and systems configuration management

Let Canon help you with network and configuration settings. We offer:
  • driver installation
  • digital copier reconfiguration
  • scan to email / folder configuration
  • software driver customization.
Contact Canon to find out more>
Canon Singapore - Support & Downloads

Canon can help you work smarter and better

For organisations looking to achieve their business and management objectives, the right software solutions interoperating with multi-function devices in the corporate network can play an important role. Through the use of digital technology, organisations can implement document, print and output management regimes to:
  • effectively manage their hardcopy and electronic documents,
  • improve their information communications strategy,
  • reduce paper wastage,
  • increase the overall productivity of staff.
Canon can help corporations achieve their goals efficiently and effectively with its dedicated team of certified consultants, engineers and project managers that can cover all stages of the project:
  • gathering of business requirements,
  • analyse business processes,
  • recommend solutions,
  • design solutions,
  • implementation planning.
Contact Canon to find out more>

Repairs

Is your product not working properly?

1
Self help
Select your product in the form on the left to find online manuals, FAQs and software downloads.
2
Call or email us
Call us at 6799 8686 or send an email.
3
Order supplies
To order toner, paper or staples, email us.
4
Arrange for repair
If your product needs repair, call us at 6799 8686 or, if you bought it from a dealer or distributor, check your warranty status and the service charges. You can request on-site service (for selected products), or pick–up service, or drop your product off at the Customer service centre (see below).

Prepare for carry-in

1
Check your warranty
First check your warranty status and the service charges.
2
Prepare transportation
Locate the Customer service centre or request pick-up service (express service available).
3
Pre-register to skip the queue
Before coming to the Customer service centre, pre-register online so you can use the priority queue.
4
Check repair status
After dropping off your product, check the repair status online.