Issue
Scan quality is poor (Image displayed on the monitor).
Cause and Solution
The lock switch holding the scanning unit is not released completely.
Disconnect the interface cable from the scanner and release the lock switch completely.
Unlocking the Scanner
The scanner needs recalibration.
Calibrate your scanner.
Executing Calibration
1. Start ScanGear.
The computer does not recognize the scanner correctly.
Disconnect and reconnect the scanner.
* If the scanner is connected via USB hub, connect the scanner to the computer directly without hub.
* If your computer has multiple USB ports, connect the scanner to another port.
Connecting the scanner to your computer
Make sure that the lock switch is released.
The scanner driver is not installed correctly.
1. Check if the scanner is correctly selected in the application.
2. If the scanner is not listed in the application, the driver is not installed properly. Uninstall and reinstall the driver and then reconnect the scanner.
Selecting a Scanner (ArcSoft PhotoStudio)
In this example, CanoScan LiDE600F will be selected in ArcSoft PhotoStudio.
1. Start ArcSoft PhotoStudio.
2. Select [Select Source] from the [File] menu.
Reinstalling the scanner driver from the CD-ROM (Windows)
Reinstalling the scanner driver from the CD-ROM (Macintosh)
The problem is not solved even after the driver is reinstalled.
If the problem is not solved even after the driver is reinstalled, the main unit may not function properly. Contact the store where you purchased the scanner or the service information desk.