Cleaning the Paper Feed Roller (Roller Cleaning)

Last Updated : 03-Mar-2008
Issue Number : 8200049900

Solution

Clean the Paper Feed Roller if paper is not fed properly. Cleaning the Paper Feed Roller will wear the roller, so perform this only when necessary.

Windows
1. Make sure that the printer is on, and then remove any paper from the Rear Tray.

2. Open the printer properties dialog box.

3. Click the Maintenance tab and then Roller Cleaning.

4. Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.

5. Make sure that the Paper Feed Roller stops rotating. When the message appears, load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
The roller cleaning requires three sheets of A4 or Letter-sized plain paper.
Set the Paper Thickness Lever to the right.

6. Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected. Do not perform any other operation while the Paper Feed Roller is being cleaned.

7. Confirm the displayed message and click OK.
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon Service representative.



Macintosh
1. Make sure that the printer is on, and then remove any paper from the Rear Tray.

2. Open the Canon IJ Printer Utility dialog box.

3. Make sure that Cleaning is selected in the pop-up menu.

4. Click Roller Cleaning.

5. Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.

6. Make sure that the Paper Feed Roller stops rotating. When the message appears, load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
The roller cleaning requires three sheets of A4 or Letter-sized plain paper.
Set the Paper Thickness Lever to the right.

7. Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected. Do not perform any other operation while the Paper Feed Roller is being cleaned.
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon Service representative.



"Was this helpful?"





Click here to go back.