1. Support
  2. Search
  3. Download
Contact Us

    Caution when upgrading you computer from Windows Vista to Windows 7 (Windows 7)

    20-Oct-2009
    8200662200

    Solution

      When upgrading you OS from Windows Vista to Windows 7, the following phenomenon may occur:

      - An error or remaining ink information is not displayed. ("Enable bidirectional support" is not selected).
      - Printing / scanning cannot be performed in the network connection.
      - The PC-FAX function is not available.

      Solution
      Uninstall the drivers then download and install Windows 7 driver from our support site.

      NOTE
      When the printer driver or MP Driver included in the OS, as the Effects tab is not displayed, you cannot use functions such as "VIVID Photo," "Simulate Illustration," "Monochrome Effects," and etc.
      Additionally install Add-On module.

      Back to top

      Company

      Products

      Services

      Your Canon + You

      Support & Downloads

      Copyright © 2024 Canon Singapore Pte. Ltd. All rights reserved.