If the camera is not detected by Windows 7

Last Updated : 04-Feb-2014
Issue Number : 8200757200

Solution

If the camera is not recognized correctly by Windows 7, check each of the following methods in order.
NOTE
Printing or image transfer to a computer will not be possible when an excessive amount of images (approx. 1,000) are recorded on the memory card.
To transfer the images, please use a commercially available USB card reader. To print, please insert the memory card directly into the printer card slot.

1. Change the USB port that is connected with the camera
If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.

2. Use [Device Manager]
1. From [start] menu (), click [Control Panel] ().



2. Click [Hardware and Sound].



3. Click [Device Manager].



4. Double-click [Portable Devices].



5. Click the model name of your camera, and click [ ](Uninstall).



6. Click [OK].



7. Click [ ](Scan for hardware changes).



8. If a window like the one below appears, select [Downloads images from EOS camera] to download to a computer using EOS Utility.* For details on downloading images using EOS Utility, see EOS Utility Instruction Manual (included on the CD-ROM) that came with your camera.* Otherwise, click [ ] to close the window.
If the window does not appear, double-click the EOS Utility icon on the desktop to start the application.
*If the abovementioned items (EOS Utility software/Instruction Manual) were not included with you camera, please download them from the Canon homepage.



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