Support and Downloads

Digital cameras

7 March 2012 (Updated)
 

Discontinuing of Free Repair Services Concerning CCD Wire Bonding Issue for certain Models

 
Thank you for using Canon products.

We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Accordingly, repair services for the Affected Products below that are received after the discontinuance date will be handled in accordance with Canon general repair standards and regulations.

Affected Products:

Digital Camera

Free Repair Discontinuation Date

PowerShot A95 After July 31, 2012
PowerShot S1 IS After April 30, 2012
PowerShot S60
Digital IXUS 500 After January 31, 2012
PowerShot A75 After December 31, 2011
PowerShot A85
Digital IXUS 430 After October 31, 2011
Digital IXUS IIs After August 31, 2011
PowerShot A310 After July 31, 2011
PowerShot A80 After June 30, 2011
PowerShot A60 After March 31, 2011
PowerShot A70 After February 28, 2011
Digital IXUS 400
PowerShot A300 After January 31, 2011
Digital IXUS II
Digital IXUS V3 After July 31, 2010
PowerShot A40 After March 31, 2010
Digital IXUS 330
Digital IXUS V2

Digital Camcorder

Free Repair Discontinuation Date

FX400/50 After September 30, 2012
FV40 / FV300 After October 31, 2011
IXY DV 5 EX
ZR90 / 85 / 80 After June 30, 2011
MV750i / 730i / 700i / 700 / 690 E
MV 6i MC E After April 30, 2011
IXY DV 3 After March 31, 2011
ELURA 50 A After January 31, 2011
ZR 70MCA / 65MCA / 60A After December 31, 2010
MV 650i / 630i / 600E / 600i E
MV5i MC After April 30, 2010
ELURA 40 MC After March 31, 2010

This Service Notice will update the following notice on CCD Image Sensor Advisory, dated October, 2005.