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Digital cameras

3 August 2012 (Updated)
 

To Users of the EOS 650D Digital SLR Camera (Rubber Grip Issue)

 
Thank you for using Canon products.

It has been confirmed that the front rubber grips of some units of the Canon EOS 650D Digital SLR camera may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced. .
 

Affected Products

Some units of the EOS 650D Digital SLR camera are affected by this phenomenon.

Important Notice
We added new serial numbers to our system on 3 August, 2012. If you have checked your serial number on our website prior to 3 August, please check it again.


Some units produced from May 31 through June 27 are affected. You can use the serial number to check whether the cameras are affected by this phenomenon on our Web site by following the procedure below.
Procedure:
1) Press the Check button below, and a screen that asks you to enter your camera's serial number will appear.
2) Enter the 12-digit serial number in one-byte format, and then press the Submit button.
3) One of the following two messages will appear.
  • "Your camera is NOT affected" --> Your camera is not affected by this phenomenon.
  • "Your camera is affected" --> Your camera is affected by this phenomenon. (For information on our customer support, please see the Market Support section below.)
  • "Invalid Number" --> You entered an invalid serial number, check your serial number and reenter
Note: Please double check the 12 digit serial number you entered before you click on the Submit button.
To enter another serial number, click on your browser's Back button after a message appears.




Furthermore, if the sixth digit in the serial number 2 or above, the unit is not affected.
 

Phenomenon

The front rubber grips of some EOS 650D units produced in certain lots during the period May 31st through June 27, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the substance zinc bis (N,N'-dimethyldithiocarbamate) is what causes the rubber surface to turn white.

Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N'-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

 

Market Support

Preparations are underway to provide free repair service for cameras affected by this phenomenon.

Our free Repair service will begin on July 13, 2012

 

Caution on Use

The amount of zinc bis (N,N'-dimethyldithiocarbamate) detected during our testing was minimal. Depending on one's health and physical condition, in rare cases when this substance comes into contact with skin, allergic skin reactions* may develop. In addition, if eyes are rubbed after contact with the substance, symptoms, such as red eyes, may develop.

As a precautionary measure, thoroughly wash your hands with water if they have come in contact with the rubber grips that have turned white. (If any medical symptoms develop, please consult your physician immediately.)

*Please note that the occurrence of allergic skin reactions depend on the target substance, length of contact with the target substance, one's health and physical conditions, and sensitivity of one's skin structure, and not everyone will be affected by allergic symptoms.

 

Support

Please contact your nearest service center on the availability date for servicing.