If You Cannot Send a Fax

Last Updated : 16-Dec-2011
Issue Number : 8200279900

Issue

You cannot send a fax. An error message appears on the display when you send faxes.

Cause and Solution

If you cannot send faxes, check the following.

Did you just turn ON the main power switch?

Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. If you do not know the telephone line type, contact your local telephone company.
For instructions on how to set the telephone line type, see "Setting the Type of Telephone Line."

Are the originals loaded correctly?

•Make sure the originals are correctly loaded. (See "Placing Originals.")

•Make sure the scanning platform and back cover are fully closed.

Is the specified One-touch or Address Book registered correctly?

Check if the registered address is correct. (See "Registering Destinations in One-Touch." or "Registering Destinations in the Address Book.")

Did you dial the correct number?

Check that you have the correct number.

Is the machine in the Sleep mode?

The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press

(Power) on the control panel.

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Has an error occurred during transmission?

•Check the display for an error message.

•Check if an error TX report has been printed. For information on the report settings, see "Setting TX Reports to Print Automatically."

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connecting Telephone Cables.")

Is the telephone line working properly?

Make sure there is a dial tone when you select on the screen or when you lift the handset of the external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

The fax number you dialed is busy. Try sending the document later.

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number.

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.