We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.
Link to the Firmware resolving this phenomenon is available below.
We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.
Image quality degradation, such as color misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:
- recording format XF-AVC
- frame rate 59.94i / 50.00i
- 1920 x 1080 resolution
EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version 18.104.22.168.00 are affected.
Firmware Version 22.214.171.124.00 (or later) resolves this phenomenon.
Download Firmware Version 126.96.36.199.00
Contact Information for Inquiries
Please contact your nearest Canon Service Center
if you have any queries.