Support and Downloads

Inkjet multifunctional printers

31 July 2015
 

About printing or registration problem in Google Cloud Print™

 
Thank you for using Canon products.

We have identified a phenomenon in which Canon inkjet printers (with Google Cloud Print™ support) cannot print / register in Google Cloud Print™. This is due to the change of Google server’s authentication method.

Phenomenon:

Canon inkjet printers (with Google Cloud Print™ support) could not print / register in Google Cloud Print™.


Affected Products:

PIXMA MG4270
PIXMA MG5470
PIXMA MG6270
PIXMA MG6370
PIXMA MG8270
PIXMA MX527
PIXMA MX727
PIXMA MX897
PIXMA MX927


Support:

Customers are required to update to the latest firmware for the following printers.

Model Name

Support

MX527

Please click the firmware update on your printer and follow the instructions.

MX727

MX927

MG6370

Please download & update to the latest firmware from the Canon support site:

 

For the following printers, firmware upgrade cannot be performed due to the printer capabilities.

Model Name

Support

MX897

Please connect the printer to the Internet using a PC and you can use Google Cloud Print™ as per normal.

 

Visit here on instruction to connect your printer to Google Cloud Print™ using ‘Connect your classic printer’ method.

MG4270

MG5470

MG6270

MG8270

 

Please feel free to contact your nearest service centre if you have any queries.