Support and Downloads

Inkjet multifunctional printers

3 July 2014
 

To PIXMA MG3570 Users

 

Thank you for using Canon products.

We have identified a phenomenon in which certain batches of the model PIXMA MG3570 does not turn on in some instances.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Phenomenon
The printer does not turn on when you press the ON button.

Affected Models

PIXMA MG3570 Black model: The printer serial number is KJEY00001 or later and the firmware version is 1.041. For India: The printer serial number is KJFE00001 or later and the firmware version is 1.041.
Printers having firmware version 1.020, 1.030 or 1.040 are not affected.

PIXMA MG3570 Red model: The printer serial number is KJGE00001 or later and the firmware version is 1.041. For India: The printer serial number is KJGK00001 or later and the firmware version is 1.041.
Printers having firmware version 1.020, 1.030 or 1.040 are not affected.

PIXMA MG3570 White model: The printer serial number is KJFS00001 or later and the firmware version is 1.041. For India: The printer serial number is KJFX00001 or later and the firmware version is 1.041.
Printers having firmware version 1.020, 1.030 or 1.040 are not affected.


< How to know the serial number >
The serial number label is attached on the right back of the printer (Refer to the red-circled location in the photo below).



< How to know the firmware version >
The firmware version is stated in the Nozzle Check Pattern printing. For how to print the Nozzle Check Pattern, please refer to the packaged On-Screen Manual.

Support
As a temporary solution, unplug the printer power cord, wait for two minutes or longer, then plug it in again. The printer will be turned on when you press the ON button. After the printer is turned on, upgrade the firmware to version 1.051 by downloading it from the Canon support site. Please download it from the following URLs:


If you see a message below while attempting to upgrade the firmware, click OK to close the message. It means that your printer does not need to be upgraded.



Please check if your printer serial number and firmware version are affected based on the above information.

Contact Information for Your Inquiry
For information on this matter, please contact your nearest service centre.